Terms of Service

These terms govern use of Haloryn SLA Engine by organizations and authorized users.

Service scope

Haloryn SLA Engine provides SLA monitoring, workflow automation, escalation support, and related analytics features for participating organizations.

Features may evolve over time, and we may update or improve service components to maintain performance, security, and reliability.

You are responsible for user authorization within your organization, secure credential handling, and lawful use of data submitted to the platform.

You must not misuse the service, attempt unauthorized access, or interfere with the platform or other tenants.

We aim to operate the service with high reliability, but uptime is not guaranteed without a separate written SLA agreement.

Scheduled or emergency maintenance may occur to preserve service quality and security.

Customer-submitted data remains controlled by the customer organization, subject to these terms and applicable law.

We implement operational and security controls intended to protect confidentiality and integrity of service data.

Except where prohibited by law or agreed in writing, the service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, IMSK Consultants LLC is not liable for indirect or consequential damages arising from use of the service.

We may update these terms as the product and legal requirements evolve. Continued use after updates constitutes acceptance of revised terms.

For commercial or legal questions, contact IMSK Consultants LLC via sla.imskconsultantsllc.com.